The personal information that you provide via the contact form, the Report an adverse event form or the Medical Information form will be used for the purpose of contacting you in relation to your questions, suggestions and comments. You have the right to access your information by contacting our Privacy Officer at the mailing address above.
Our complaints policy and procedure
We are committed to providing a high-quality products and service to all and adhere to the Generic and Biosimilar Medicines Australia Code of Conduct. We welcome feedback. If you have a complaint, please contact us with the details. There is no cost.
You can contact us:
via the form on our website;
call Customer Service on 1800 726 369;
write to us at 54 Waterloo Road, Macquarie Park NSW 2113.
acknowledge receipt of a complaint within 5 business days; and
undertake to use our best endeavours to provide a substantive response to the complaint within 15 business days.
The safety of our products and health and well-being of our patients are our highest priority. If you would like to report an adverse event involving a Sandoz medicine, please contact our global pharmacovigilance team.